How do review requests get sent?
After a job is marked complete, the system automatically sends your customer a text and email with a direct link to leave a Google review. You don’t have to do anything.
Will the AI responses sound generic?
No. The virtual assistant reads each review and writes a unique, personalized response. It mentions specific details from the review so it sounds like a real person took the time to reply.
What if I get a bad review?
You get an instant alert so you can respond personally. If you have the Pro plan with the Feedback Funnel, unhappy customers are routed to a private form first… so most bad reviews never happen.
Can I approve responses before they go live?
Yes. You can run the virtual assistant in Suggestive Mode where it drafts responses for your approval. Or switch to Autopilot Mode and let it handle everything automatically.
Do you send customers suggested review wording?
Yes. Along with the review request we send customers a short prewritten suggestion that naturally includes the service they received and your location. This gets the right keywords into the review without coaching them… which means better rankings without any extra work from you.
How does competitor tracking work?
We monitor up to 3 of your local competitors side by side. You see their review count, average rating, how fast they’re getting new reviews, and what keywords show up in their reviews. Pro plans also include a monthly heatmap ranking report showing exactly where you moved on Google Maps versus where they are.
Do I need a Google Business Profile?
Yes. If you don’t have one, we’ll help you create and verify it during onboarding. If you do, we’ll fully audit and optimize it as part of setup… services, descriptions, categories, photos, and attributes.
How long until I see results?
Most businesses see new reviews within the first week. The compounding effect on Google Maps rankings typically shows within 30 to 60 days depending on your market and competition.
Will I show up on ChatGPT and Gemini?
Yes, with the Pro plan. We build citations across 62 directories that AI platforms pull from, add schema markup to your website so AI can read it, and publish a FAQ widget that trains tools like ChatGPT and Gemini about your exact business. Most of your competitors have none of this in place yet.
What is citation building?
Citations are listings of your business across directories like Yelp, Apple Maps, Bing, and dozens more. Google cross-checks these to confirm your business is real and trustworthy. AI platforms like ChatGPT also pull from these directories when someone asks for a local recommendation. We handle all 62 automatically.
Can I use this for multiple locations?
Yes. Each location gets its own dashboard, review tracking, and competitor analysis. Contact us for multi-location pricing.